Privacy policy.

Maison Vitalité values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, attend a retreat, or visit our website.

1. Who We Are

Maison Vitalité is a UK-based wellness retreat company hosting luxury retreats in Europe. For the purposes of data protection law, we are the “data controller” of your personal information.

2. Information We Collect

We may collect and process the following types of information:

  • Personal details: name, email address, phone number, postal address.

  • Booking details: retreat dates, accommodation preferences, payment information.

  • Health & lifestyle information: dietary needs, allergies, or wellness preferences (only when voluntarily shared to support your retreat experience).

  • Marketing preferences: consent for receiving newsletters and updates.

3. How We Use Your Information

We process your personal data to:

  • Manage your retreat booking and provide services.

  • Communicate with you about your retreat, including pre-arrival forms and logistics.

  • Send newsletters and updates about Maison Vitalité (only if you have consented, or unless you opt out after signing up).

  • Improve our services and guest experience.

  • Comply with legal and financial obligations.

4. Legal Basis for Processing

Under GDPR, we rely on the following lawful bases to process your personal data:

  • Contractual necessity: to deliver the retreat services you have booked.

  • Consent: for marketing communications and processing sensitive health data.

  • Legitimate interests: to improve our services and ensure the smooth running of retreats.

  • Legal obligation: to comply with accounting, tax, and regulatory requirements.

5. Sharing Your Information

We will never sell or rent your personal data. We may share limited information necessary to provide you with our services with:

  • Retreat service providers (e.g., venues, caterers, therapists) where necessary for your retreat experience.

  • Professional service providers (e.g., accountants, payment processors) who help us operate our business.

  • Authorities, where required by law.

All third parties are required to respect your privacy and handle your data securely.

6. International Transfers

As a UK-based business operating retreats in France, your information may be shared across borders within the EU/EEA. We ensure appropriate safeguards are in place for any such transfers.

7. Data Retention

We keep your personal information only for as long as necessary:

  • Booking and financial records: up to 7 years for tax/legal purposes.

  • Marketing data: until you unsubscribe or withdraw consent.

  • Health/dietary information: deleted after your retreat concludes.

8. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to certain processing.

  • Withdraw consent at any time (for marketing or sensitive data).

  • Data portability (receive your data in a machine-readable format).

To exercise these rights, please contact us at: contact@maison-vitalite.com

9. Marketing & Mailing List

By signing up for a retreat or joining our mailing list, you consent to receive updates and communications from Maison Vitalité. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

10. Cookies & Website Use

Our website may use cookies or similar technologies to improve user experience and analyze site traffic. You can control cookie settings through your browser.

11. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:
Maison Vitalité
Email: contact@maison-vitalite.com

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or the relevant data protection authority in your country.